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To ensure a fast recovery in case of product malfunction, please contact our
Technical Office by email or telephone, give us your motor’s serial number and all
other useful observations you will able to adduce.
Reparations made under warranty are regulated by Saccardo’s Sale terms.
LIST OF OFFERED ACTIVITIES
Request to send by mail indicating serial number of the spindle.
Pictures and/or information will be useful. A draw will be sent where are indicated all components of the spindle/motor for verification and check. After definition of the spare parts you are interested in, we will be able to submit you offer with prices and delivery times.
Iter governed by specification on document "Service - reparation" form 13.
In case of malfunction, spindle sent directly to us for reparation and/or maintenance.
Iter governed by specification on document "Service – assistance" form 18.
In case of request of intervention by our technician directly at your or custode location. ATTENTION: in most cases direct reparation on site is very difficult or not possible because of lack of working tools and suitable equipment. The cost of the business trip will be charged as preview
Iter governed by specification on document "Service - training" form 17.
We are available to provide instruction and training to your employees, both at our headquarter or at your company regarding installation, use and maintenance of our products.